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| 1. Customer Service |
| Fulfilling Customer Needs And Expectation |
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| Received Timely Quote Responses |
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| Expediting of Orders |
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| Communication with Customer in timely manner |
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| 2. On Time Delivery |
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| 3. Engineering Support |
| Conformance with Customer Requirements |
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| Seeking Approval for Deviations |
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| 4. Shipping of Parts |
| Shipping of parts as per Customer Requirements |
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| Enclosing all Necessary Documents and Samples |
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| Quality of Packaging |
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| 5. Quality Performance |
| Overall Quality Performance |
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| Providing Quality Information to Customer |
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| Timely Response to Customer Issues |
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| Solving of Customer Issues |
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| Conformance to Special Customer Requirements |
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| Comments:
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